Spanner & Code

Terms of service

Last updated 27/10/2026

These terms cover the booking and admin systems Spanner & Code sets up and looks after for your business. By going ahead with a package, you agree to them. If anything here isn't clear, get in touch before you sign up.

What we do

We set up a booking form and page for your business, job alerts and a job board on your phone, and anything else included in the package you choose. The details of each package and add-on are on the pricing page. We keep everything running under the monthly care plan.

Payment

• The setup fee is invoiced when your system goes live.
• Monthly fees are billed in advance and due within 7 days, by bank transfer or PayID.
• Prices are in Australian dollars. If prices change, we'll tell you before it affects you.

No lock-in

You can cancel any time. Let us know and we'll stop the next monthly fee.

The monthly care plan

• Monitoring, with an alert to us if anything stops working.
• Fixing anything that breaks, at no extra cost.
• One small change a month, such as a new question, a price update or new wording.
• Questions and change requests get a reply within 2 business days. Alerts that have stopped arriving are looked at within 1 business day.
• Not included: new features, extra forms, after-hours support, and paid plans for apps you use yourself.

Your data

Your accounts, customer details and job records are yours. If you leave, we hand over a copy and remove our access. How we look after personal information is set out in our privacy policy.

Third-party tools

Some parts of your system run on other companies' apps. They can change their prices or features. We'll tell you if a change affects you. If an app you use needs a paid plan, that's billed to you directly.

Your part

• Give us accurate details about your business, services and prices.
• Check quotes and invoices before you send them; nothing is sent to customers on your behalf without you.
• Keep your login details private.

Responsibility

We take care to keep your system working, but we can't promise it will never be interrupted, for example if a third-party app or internet service goes down. Nothing in these terms takes away your rights under the Australian Consumer Law.

Changes to these terms

If we change these terms, we'll let you know before the change applies. These terms are governed by the laws of Queensland, Australia.

Contact

Email spannerandcode@outlook.com or call 0466 677 223.